Returns & Exchanges

We want you to love your gear, which is why we offer a 90-day return window for all unused items and a 30-day satisfaction guarantee on used products. Whether you purchased in-store or online, we are committed to making sure you have the right equipment for your next adventure.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in original condition with tags attached, or meet our satisfaction guarantee criteria for gently used gear.

• 2.
  Initiate Your Return

  Visit our online returns portal to print a prepaid shipping label or bring your items directly to any of our retail locations.

• 3.
  Pack Your Gear

  Securely package your items in the original shipping box or a similar durable container to prevent damage during transit.

• 4.
  Receive Refund

  Once our warehouse processes your return, a refund will be issued to your original payment method within 5-7 business days.